Canvasio3D Pro2019-04-22T08:33:37+02:00

Canvasio3D Pro | The 3D-Plugin for your 3D-Models in WordPress
Version: 1.8.9

      Canvasio3D Pro Is More Than A Viewer, It’s A Powerful Configurator.

      It’s simple to insert your own 3D-Models in your WordPress Page. Upload it with the WordPress Media Manager and configure the separate settings for each Model in the WordPress backend.

      Supported file formats: .stl | .dae | .obj & .mtl | .fbx

      Files in the format: .obj (Wavefront) loaded automatic the same named .mtl file for own material and texture settings.

      If you use the .dae format, Canvasio3D Pro shows the animation sequenz, if this present in the file.

      In the Canvasio3D Pro backend you can change the Color, Size, Transparency, Reflection and the Shine for each Model.

      canvasio3d wordpress zip-file uploadUse the Zip-File Upload for many- or larger Models.

      canvasio3d wordpress 3d-model thumbnail screenshotMake a Thumbnail from your Model with one click.

      wordpress canvasio3d 3d-model settings

      More Informations?

      Click the Video below to see a overview of the Canvasio3D Pro functions.

      Several Examples.

      Many options are in Canvasio3D Pro to present your products and 3D-Models in different page templates. Here are four examples that show some possibilities.

      Give Your Model Background A Stile.

      Many Models look great in a separate environment. In Canvasio3D Pro can you easily set up it for each Model with a click. From a Ocean up to a static Model for the background.

      wordpress canvasio3d 3d-scene background settings

      Select different Environments (Cube-Maps) for your scene or load a Image for the Model background.

      For the bottom of your Model you can select a mirrored Floor or an Ocean

      Get the right Light for your Model and click simple one of the ready configurations settings in the light set menu.

      Upload a static Model in the scene that can be used for the background.

      Connect Models Together.

      With the docking system of Canvasio3D Pro can users and visitors combine two Models with a click. Simple to use for seller of Jewelry up to Car parts configuration.

      In the backend of Canvasio3D Pro you can separates all of your Models in two kind of Objects.

      To connect your Models, can you determine one as a Basic Object and other as Sub-Objects, that shall fit to it.

      If you want to use WooCommerce with a Model, you only need to enter the Product-ID of a WooCommerce product.

      See a youtube video from Reevo how it’s works:

      wordpress canvasio3d 3d-model docking system

      Buy Canvasio3D Pro.

      Our 3D-Plugin for WordPress has become constantly expanding and is now ready to use for many possibilities.

      Our support of Canvasio3D Pro is a service for you.

      Since release at March 2015, we have expanded our product, constantly improved and supplemented with additional functions.

      For example can you now among other, entering the informations about the Model and tags filter for the Model search.

      It is also possible from version 1.8.0 that visitors and users upload the data for 3D-Models in Canvasio3D Pro as a zip file and you will receive an email after the upload.

      Supported languages: English, German, Chinese.

      Our updates will continue to be free for all Buyers.

      A help and more information for the WordPress Plugin installation
      can you find in our Documentation.


      1. apaurelian 3. March 2019 at 22:42 - Reply

        I’m waiting for a solution. I set the properties to zero but the reflex is too large and ideal would be like a shader on any 3D CAD. The shapes is very important to be seen correctly. Maybe is need to have the same light on the options like a Blender 3D or any other cad 3D. Thanks

        • Canvasio3D Admin 4. March 2019 at 9:20 - Reply

          Hello apaurelian,

          thank you for your post.

          Canvasio3D used the default value of the Model for reflection, if you set it in the settings of Canvasio3D to zero. Use a 3D-Progamm like blender and enter there a little value for Mirror to reduce the reflection. Or if you like, send us the Model so we can do it four you.

          Best Regards,
          Canvasio3D Support

      2. felipe 26. September 2018 at 2:20 - Reply

        Hi, can u say me if in this moment your plugin is updated to latest wordpress version?
        Is possible using in woocommerce or easy digital downloads?

        Stay alert

        • Canvasio3D Admin 26. September 2018 at 8:25 - Reply

          Hello felipe,

          thank you for your question.

          We have tested Canvasio3D Pro with the latest WordPress version 4.9.8 without problems and you can use it in woocommerce. For more information, please test our demo of Canvasio3D Pro: download.

          Best Regards,
          Canvasio3D Service

      3. Andy Norman 7. July 2018 at 13:51 - Reply

        Does canvasio3d works with relative path and https://. We have attempted in the past with full url and https:// and it didn’t work. Anything fixed in newer versions?

        • Canvasio3D Admin 7. July 2018 at 14:07 - Reply

          Hello Andy,

          thank you for you question.

          Canvasio3D Pro should run without problems on pages with https like for example on If you like, send us a url with your test page on your website and we check if there a problem that we can solved. Mail to:

          Best Regards,
          Canvasio3D Support

      4. CATIA MORENA BIAGIOTTI 30. April 2018 at 15:05 - Reply

        Recently I updated my Canvasio purchasing the pro version 1.8.9aa, but I have having some troubles with it (actually I think just after installing the pro version!).
        Hereafter I am trying to explain: I am not able anymore to insert more than one 3D image frame in the same page, please help me ! Should I need to uninstall and reinstall the app or what else ?
        Waiting to reading from you soon. Regards. Catia

        • Canvasio3D Admin 30. April 2018 at 17:39 - Reply

          Hello Catia,

          thank you for your question.

          Canvasio3D Pro use templates with different functions for one 3D-Window in a single page. If you like to show more than one model in a page, than can you activate a thumbnail slider in the template menu.

          Additions information – Here is an Example.

          Best Regards,
          Canvasio3D Service

          • CATIA MORENA BIAGIOTTI 1. May 2018 at 11:15 - Reply

            Hi all, many thanks for your prompt reply ! This matter is solved and over.
            Now I have another problem 🙁 I am not able to upload the fbx, dae, and obj files, I always receive the following message: Error | (more than this the file I tried to upload was not a mtl format as it showed!). Do the files I want to upload need to answer to some specific requirements ?! I would like to upload some 3d cad models generated from Rhynoceros.
            Thanks in advance for your help. Regards. Catia

            • Canvasio3D Admin 1. May 2018 at 11:32 - Reply

              Hello Catia,

              we have tested your Model: “FP-1300-L_bunkover-aperto.obj” and have found, that this model was not correct exported. (For example: The .obj File format needs also a .mtl file for the material settings).

              So we have corrected it as example and you could it download here:

              Best Regards,
              Canvasio3D Support

      5. […] Weitere Nennungen (Beispiel) auf 3D-Modell/Panorama: 360-panorama-in-wordpress Canvasio3d-pro […]

      6. Bruno 19. April 2018 at 15:50 - Reply

        We are running a test with the Pro version (demo).
        We have two stls, the maxilla and the mandible of a model scanned on a dental scanner.
        The stls have the coordinates on it. If I use any viewer to open both stl at the same time, I can perfectly see the occlusion (the bite).
        But, if I try to load the two stls (Sub-Objet) on this plugin it do not load the correct position for the stls and I have to manually (using the position-y) position the two stls to do the occlusion.
        We can not relay on a occlusion manually registered, its not precise.
        Are we missing any configuration?

        • Canvasio3D Admin 19. April 2018 at 16:00 - Reply

          Hello Bruno,

          thank you for your Question.

          The canvasio3D Plugin loads a 3D-Model “as it’s settings is”, so it should not be a Problem.

          If you like send us a Model for a Test to:

          Best Regards,
          Canvasio3D Support

      7. Craig 10. April 2018 at 21:58 - Reply

        How do I upload an animated model? I am using blender to create the models

        • Canvasio3D Admin 11. April 2018 at 7:27 - Reply

          Hello Craig,

          thank you for your question.

          Canvasio3D Pro supports loop animations for the format: .fbx and .dae. You only needs to upload models with this formats and it should play automatically.

          Best Regards,
          Canvasio3D Service

      8. Umesh Shukla 21. February 2018 at 20:30 - Reply

        Hi there,

        I am playing around with the light version of your plugin as the website I am working on needs something exactly like what Canvasio does. I am curious to know if one the plugin in allows for the change of material based on user selection. Meaning, the model remains the same but user can change the material by clicking on a corresponding image.


        • Canvasio3D Admin 22. February 2018 at 8:07 - Reply

          Hello Umesh,

          thank you for your question.

          Canvasio3D Pro has no functions to let users change the texture.

          Beste Regards,
          Canvasio3D Support

      9. Patrick 12. February 2018 at 8:12 - Reply

        Hi team

        I am using this Pro plugin for a year and it was amazing. Recently i want to make my website to become a STL viewer site. I created a page for that and select “ENABLE UPLOAD” . in a new template. However, when i try to upload a stl model in the front, the upload button has a “X” on top of it, and the upload fails. Please advise.

        • Canvasio3D Admin 12. February 2018 at 9:10 - Reply

          Hello Patrick,

          thank you for your comment.

          If you like, please send us the url with the Canvasio3D Pro themplate page to: and we looking where this problem came from.

          Best Regards,
          Canvasio3D Support

          • Patrick 12. February 2018 at 9:56 - Reply

            Hi team

            just shoot an e-mail to your mentioned e-mail address. Hope to get the problem solved asap thanks!

            • Canvasio3D Admin 12. February 2018 at 12:19 - Reply

              Hello Patrick,

              thank you for the information.

              It seems that this problem can come in some WordPress themes. So we have made a little update in the version 1.8.9a to fix it.

              Best Regards,
              Canvasio3D Support

      10. kevinmgab 6. January 2018 at 0:28 - Reply

        Hi there,

        I was using the Light version and loved it, so I upgraded to the Pro so that I could have the fullscreen capabilities. But in the Pro version, the physics of my object appear to act differently. In the Light version when I released my mouse the object would continue to spin and you could throw the object in different directions and it would continue to spin. In the Pro version when I release the mouse to spin the object it slows down immediately and that takes some of the fun out of messing with the model. Is there any way to get that effect in the Pro version.

        Please let me know if you need clarification. Thanks, great product!

        • Canvasio3D Admin 6. January 2018 at 0:36 - Reply

          Hello kevinmgab,

          thank you for your question.

          In the pro version can the user spin the camera around the 3D-Model, so it has a better handling on mobile devices. And if you like can you set the Model to auto-rotate in the x- and y direction.

          Best Regards,
          Canvasio3D Service

          • kevinmgab 6. January 2018 at 0:44 - Reply

            Hi there,

            I understand that. But my question is whether I can get the same physics effects in the Pro version as the light version. So that I can throw the object around and it continues to spin as if it were suspended in no gravity.

            Thanks for your patience.

            • Canvasio3D Admin 6. January 2018 at 7:58 - Reply

              Hello kevinmgab,

              Canvasio3D Pro and Light has no functions for physics effects, but the pro version can play animated 3D-Model so it’s look like “physics effects”.

              Best Regards,
              Canvasio3D Support

      11. Cristofer Pavez 3. January 2018 at 8:29 - Reply

        Hello, I am currently developing a site, we want to use this plugin only for showing products, but we do not want people to download them. Is there no possibility for people to download them?

        • Canvasio3D Admin 3. January 2018 at 9:59 - Reply

          Hello Cristofer,

          thank you for your question.

          All data that shown in browsers must be downloaded to a client, so it is not possible what you would like to do. But you can use a exotic 3D-Format like “.jd” that can’t loaded in mostly 3D-Programs.

          Best Regards and a good new year,
          Canvasio3D Support

      12. mesbahworld 19. November 2017 at 20:58 - Reply

        Hi, I want to make a multivendor ecommerce site with a woocommerce plugin where user can edit the product design . So I want the product constant in 3D but the design on it’s texture need to be change by the design user on multivendor marketplace site . Is it posible to achive this by Canvasio3DPro ? I have plugin for product design but want to give opportunity to show the product in 3D . How can i impliment this using Canvasio3D ?

        Thanks Mesbah

        • Canvasio3D Admin 20. November 2017 at 11:47 - Reply

          Hello mesbahworld,

          thank you for your question.

          A function to change the texture online in the template, is not implemented yet. But we work on a new plugin for the next year, that has functions like that.

          Best Regards,
          Canvasio3D Service

          • Yannick 25. April 2019 at 13:45 - Reply

            Hello Canvasio3D Team,

            i am looking for exactly the same as mesbahworld does. Do you already have a plugin with the described functions? To be able to let the customer design the 3D Model on the Website with set options.


            • Canvasio3D Admin 26. April 2019 at 7:42 - Reply

              Hello Yannick,

              thank you for your question.

              A plugin with the described function that you search, have we not made yet. But it is possible that we mad a program like that in the future.

              Best Regards,
              Canvasio3D Service

      13. Patrick 6. October 2017 at 10:49 - Reply


        What is the difference between the demo version and the paid version?

        • Canvasio3D Admin 6. October 2017 at 11:48 - Reply

          Hello Patrick,

          the limits of the demo are:

          – Window site max: 320 / 320 Pixel
          – Colors only red
          – Only two 3D-Model to load

          Best Regards,
          Canvasio3D Service

      14. patrickyuen218 5. October 2017 at 20:56 - Reply

        Hi Team

        I have tried the light version and would like to ask a few question before purchasing the Pro version:

        1.) Can my blog’s member upload their 3D files to my website using Canvasio3D Pro themelves?
        2.) Can Canvasio3D Pro allow my blog’s member to download the 3D model uploaded by me or other members?
        3.) Since the plugin is a bit expensive, and since I want to know whether this plugin is what exactly I want, I would like to have a 1-3 days trial before I make the payment, is this possible?
        4.) I saw your web has Chinese translation, do you have any staffs that can speak Mandarin or Cantonese?

        Many thanks for your help!

        Best regards

        • Canvasio3D Admin 5. October 2017 at 23:24 - Reply

          Hello Patrick,

          thank you for your Email and your questions.

          1. Yes, there is an upload button on the Frontend / Template page. But it must enabled in the Theme config menu.
          2. Not with canvasio3D pro, but it should go with wordpress itself.
          3. Sorry no. But for this can you download the demo version to test it on you website: here
          4. We support simple chinese but you can ask this question on our chinese partner: here
          5. Canvasio3D Pro has no functions to change the model colors in the fronend.

          Best Regards,
          Canvasio3D Service

      15. Miguel Angel 17. July 2017 at 15:37 - Reply

        Good evening. I have tried of several forms to import an animation from Cinema4d and it is impossible, algun tutorial, thank you. A greeting.

        • Canvasio3D Admin 17. July 2017 at 17:56 - Reply

          Hello Miguel,

          thank you for your question.

          We do not support Cinema 4D.So we can not answer your question about how you Export your Models with this Program. But id you like, try to export your Model in the .dae or .fbx Format and test it with a other 3D-Program like Blender.

          Best Regards,
          Canvasio3D Support

      16. Jesper 5. June 2017 at 15:39 - Reply

        I’m searching for a 3D model viewer to be used in a WordPress site where it’s possible to change the color of some parts of the 3D object.
        Is this possible with your product and is it possible to make a parameter (like the color of a part) user editable (for example using Javascript) then?

        • Canvasio3D Admin 5. June 2017 at 19:26 - Reply

          Hello Jesper,

          thank you for your question.

          In Canvasio3D Pro are no functions for customers, to change the color of an 3D-Model.

          Best Regards,
          Canvasio3D Support

      17. hilarisanabria 6. May 2017 at 0:52 - Reply

        Can You send me a working version of an obj/mtl file that works for You? I am trying to narrow down where the problem resides. Thank You.

        • Canvasio3D Admin 6. May 2017 at 6:05 - Reply

          Hello Hilari,

          here is a simple 3D-Model in the format: .obj that should working: and please try to use a public webspace and not a local server.

          Best Regards,
          Canvasio3D Support

      18. hilarisanabria 6. May 2017 at 0:46 - Reply

        Hi. I am still interested in your plugin but I am totally in the dark. I have wordpress running on a Wpordpress friendly webhosting. I have tried different obj models. Exported from both 3ds Max and blender. I upload obj, mtl and jpg texture to the gallery. I link the obj at “..” as told. I tried different browsers: Firefox, Chrome and Opera. What am I doing wrong ? I sure want to go pro, but the assistance so far is insufficient. Please help. Thank You.

      19. Delpy 27. April 2017 at 14:07 - Reply

        Your product seems to be ok for my customer but I would like to connect 4 models 3D, is it possible with Canvasio3D.
        Best regards

        • Canvasio3D Admin 27. April 2017 at 14:21 - Reply

          Hello Olivier,

          thank you for your question.

          In Canvasio3D Pro can customers connect one Model to an other, but not more.

          Best Regards,
          Canvasio3D Support.

      20. steve 11. April 2017 at 16:09 - Reply

        Hi, I just installed the light version and it works perfect! when i try to run the Pro in demo version with the same .obj file I used for the light version, it will block on the “100%” loading and I need to exit to the page. When I come back to the plugin manager nothing is changed and it still show me the Canvasio 3D text rotating. Thank you for the answer

        • Canvasio3D Admin 11. April 2017 at 18:18 - Reply

          Hello Steve,

          thank your for your question.

          Models that loaded in the light version should also loaded in Canvasio3D Pro. But the pro version has more settings to modify an 3D Model. If you like, please send us your Model for an test to:

          Best Regards,
          Canvasio3D Support

      21. hastudio 29. March 2017 at 7:42 - Reply


        I bought the plugin two days ago and installed it,
        But it’s not working (I sent you a screenshot via email two days ago)

        You wrote me:
        Hello Tom,

        in a test of your website we did not find any errors and it seems in your image that the installation was not correct.

        So please do:
        – deactivate the canvasio3d plugin
        – delete the canvasio3d plugin in WordPress
        – install the canvasio3d plugin again with the wordpress plugin manager

        And maybe deactivate plugins for the website caching like “Super Cache” when it runs on your website.

        I did what you asked but nothing changed 🙁

        Maybe I don’t upload the correct files?
        Can you send me the files that I should upload?

        And if it’s not the problem, What can I do?

        Please help me soon…

        • Canvasio3D Admin 29. March 2017 at 8:17 - Reply

          Hello Tom,

          thank you for your Email.

          We have u send a Email on Monday 27 March 2017 16:54 with a patch version. Have u used it?

          Best Regards,
          Canvasio3D Support

          • hastudio 29. March 2017 at 8:29 - Reply


            I didn’t got this email 🙁

            • Canvasio3D Admin 29. March 2017 at 8:48 - Reply

              Hello Tom,

              We have send U today two Emails, have you received it?

              Best Regards,
              Canvasio3D Support

              • hastudio 29. March 2017 at 9:05

                I received one of them
                But it didn’t solved the problem 🙁

      22. wzhuminw 15. March 2017 at 4:50 - Reply

        我已购买过这个插件 现在有问题了 为什么发邮件给你们不回复 论坛留言 会被删帖


      23. steve 1. February 2017 at 15:34 - Reply

        Hi, I just exported an .obj file from Marvelous Designer and when i try to load it with Canvasio3D it show me a lot of black pieces diconnected each other. Maybe I need to find some set up for the export. Can you help me?

        • Canvasio3D Admin 1. February 2017 at 16:06 - Reply

          Hello Steve,

          thank you for your question.

          a good way to test- and corrected your model is, to import it in a 3d program like blender and export it again in .obj or .dae. Or maybe you can try to export you models in Marvelous Designer in a other format, e.g.: .dae or ascii .fbx. Also could this link be helpfull when you use blender: Materials from Marvelous Designer to Blender.

          Best Regards,
          Canvasio3D Support

      24. calvin.pegues 15. January 2017 at 12:10 - Reply

        I love the product! Are there any plans to make the object editable once it is in uploaded. much like the t-shirt makers, changing the color of the fabric, for example?

        • Canvasio3D Admin 16. January 2017 at 11:55 - Reply

          Hello Calvin,

          thank you for your question.

          We think about features like that for the future and it can be ready for the middle of this year.

          Best Regards,
          Canvasio3D Support

      25. nicolas 17. October 2016 at 17:23 - Reply


        is it possible to let customer map images on the model and save it to their cart ?

        thank you

        • Canvasio3D Admin 17. October 2016 at 18:06 - Reply

          Hello Nicolas,

          thank you for your question.

          We have integrated an upload function for images, that shown on a 3D-Model. But we must this function to revise for woocommerce and it comes in a next update.

          Best Regards,
          Canvasio3D Support.

          • nicolas 18. October 2016 at 8:43 - Reply

            Hello, thanks for the reply.

            That would be nice to be able to upload & position multiple images on the 3d object too…

            When will be released the update ?

            Best regards,

            • Canvasio3D Admin 18. October 2016 at 9:25 - Reply

              Hello Nicolas,

              the next update is planned for about the beginning of november.

              Best Regards,
              Canvasio3D Support

      26. info2 9. September 2016 at 10:22 - Reply

        Dear Team

        I have received a version by email and all the buttons work well, Thank you very much
        I have just one question, why I am not able to have any model displayed? I have the message “3D-Model not found” in preview

        I tried to upload .obj and the zip with textures, none of them worked.
        I also followed the instructions on the documentation but no result.

        Can you please help me in this, I might doing something wrong.

        Appreciated your answer

        Best regards

        • Canvasio3D Admin 9. September 2016 at 10:30 - Reply

          Hello Tekelo,

          thank you for your Question.

          If you can, please send us a screenshot of the Canvsaio3D Pro menu, so we can look where the problem can be. Also you can send us the url from your website with a test page, where the canvasio3d short code is insert.

          Email to:

          Best Regards,
          Canvasio3D Support

      27. Tekelo 7. September 2016 at 8:31 - Reply

        Hello Team

        I would like to purchase the pro version, and I have some questions
        I tried to work with the demo version but the buttons are not active.
        I wounder if the pro version will have the same problem.

        Why I can’t rotate vertically ? I can rotate only by control buttons? or it can be fixed?
        Is the viewer responsive?


        • Canvasio3D Admin 7. September 2016 at 8:57 - Reply

          Hello Tekelo,

          thank you for your Questions.

          If Canvasio3D Pro is not running on your website, can it be a conflict with other plugins, that are active in wordpress. If you like, send us the url from your website with a test page, where the short code is insert, and we look for the problem:

          The camera can rotate all around, but not under the 3D-Model and yes, Canvasio3D Pro is responsive.

          Best Regards,
          Canvasio3D Support

          • info2 7. September 2016 at 11:42 - Reply

            Thank you for your prompt reply

            I will be sending the info shortly.

            Is there any way to rotate under the model?

            Best regards

            • Canvasio3D Admin 7. September 2016 at 11:52 - Reply

              Hello Moawya,

              at this time not, but we can insert a switch for the rotation in the future updates.

              Best Regards,
              Canvasio3D Support

              • info2 7. September 2016 at 12:29


                But why it can be rotated by the control button and not the mouse?


              • Canvasio3D Admin 7. September 2016 at 12:36

                With the control buttons can you rotate the model, but with the mouse you rotate the camera in the window that “look” at the 3D-Model.

      28. aaron_kelly 20. August 2016 at 16:37 - Reply

        Hey guys Ok I have found a bug I think, this is what is happening,

        So the frame canvas created wasn’t showing up, nothing, so I deactivated all my plugins and put them on one by one, everything was going fine, the frame canvas was still there until I activated WP:OG which is open graph thumbnail for Facebook, then the frame canvas appeared.

        I deleted WP:OG and used YOAST SEO open graph instead, but when I enabled the facebook setting, the frame canvas went again. So it has something to do with open graph, that your plugin doesn’t like?

        Could you confirm this? I have tried 2 open graphs and both don’t like Canvasio3d, the canvas just wont display.


        • aaron_kelly 20. August 2016 at 17:43 - Reply

          I made a spelling error ‘when I activated the WP:OG plugin then the frame DISAPPEARED’

          • Canvasio3D Admin 20. August 2016 at 17:53 - Reply

            Hello Aaron,

            We have tested it with no errors – Used for this test:
            – Yoast SEO
            – NextGEN Facebook (NGFB)

            Maybe this problem can come from the wordpress theme that runs on your website.

            Best Regards,
            Canvasio3D Support

      29. aaron_kelly 20. August 2016 at 10:20 - Reply

        Morning guys,

        Ok so I important it into blender and exported it again, but still, materials or .mtl not showing up, just black shiny model. You said .mtl file needs to be corrected, or can be via note pad, could you explain how this is done?


        • aaron_kelly 20. August 2016 at 10:47 - Reply

          I done it!!, after all that time, I just didn’t upload the images for the .mtl to find hahahahahaha!

          • Canvasio3D Admin 20. August 2016 at 10:54 - Reply

            Great – And thank you for your positive Response!

            • aaron_kelly 20. August 2016 at 11:53 - Reply

              Thank you for quick replies.

              I also do tutorials on WordPress, tips and tricks, good plugins etc. In the next week or so i’ll be doing a positive tutorial on YouTube for this beautiful discovery!

              Not only is it pretty easy to use once you know how, but this is absolutely great for my freelance web design career.

              Good work guys, and thank you.


              • Canvasio3D Admin 20. August 2016 at 12:07

                Thank you again! – Send us a link from your work, when you like.

        • Canvasio3D Admin 20. August 2016 at 10:51 - Reply

          Hello Aaron,

          to edit the .mtl file, simple right click on it and select “open with…”. Select “note pad”. More convenient: use the free Notepad++

          The entry for the model texture (.jpg or .png file) begins with:

          and after a blank comes the name (case sensitive) for the texture file:

          All in all:
          map_Kd example.jpg

          Best Regards,
          Canvasio3D Support

      30. aaron_kelly 19. August 2016 at 12:46 - Reply

        Forgive me, It’s me being an idiot…. I didn’t have any height or responsiveness on my panel….. so it wasn’t showing up. Fixed now.


        • Canvasio3D Admin 19. August 2016 at 12:53 - Reply

          No problem thereby! – Write us if you need a support.

          • aaron_kelly 19. August 2016 at 13:25 - Reply

            Ok, I can’t seem to get the material or .mtl to load, they are both named the same but the model is just black.


            • Canvasio3D Admin 19. August 2016 at 13:32 - Reply

              Sometimes is the export from a 3D-Program not correct and the .mtl file can have errors.

              If you like send us the .mtl file to and we check the file.

              • aaron_kelly 19. August 2016 at 14:10

                Is there not a way of doing this myself? Would I have to contact you for each .mtl file I need working? is there a specific 3d program to use to export it correctly?


              • Canvasio3D Admin 19. August 2016 at 14:22

                The .mtl is like a normal text file that you can edit it with e. g. Notepad.

                To test your 3D-Model we recommend the 3D-Program: Blender

                Simple import your Model and export it again to correct some errors in the .mtl file, if it runs in Blender.

      31. aaron_kelly 19. August 2016 at 12:41 - Reply

        I created a template with ID 1, even with 0, the short code still isn’t displaying on the web page.

        • Canvasio3D Admin 19. August 2016 at 12:47 - Reply

          Maybe you have not generated a template or model with ID 1, so you can try the number 0 for both ID’s:
          [Canvasio3DPro templateID="0" objectID="0"][/Canvasio3DPro]

        • Canvasio3D Admin 19. August 2016 at 12:50 - Reply

          For future support can you send us the url for yor website to:

          And we looking where the problem can be.

      32. aaron_kelly 19. August 2016 at 12:40 - Reply

        I just did that now [Canvasio3DPro templateID="1" objectID="1"][/Canvasio3DPro] The model in the config is coming up fine, but it’s not showing up on the web page.

      33. aaron_kelly 19. August 2016 at 12:22 - Reply

        Hey there,
        Just bought this plugin and it just doesn’t work, or I can’t get it to work, I create a new object, upload both .obj and .mtl file and nothing happens, I put the short code in after creating a new template [Canvasio3DPro templateID="test" objectID="1"][/Canvasio3DPro] and nothing comes up.

        • Canvasio3D Admin 19. August 2016 at 12:31 - Reply

          Hello Aaron,

          in the short code, please enter only the right number for the template or model (you have enter “test” as ID for the template).
          So, it could be: [Canvasio3DPro templateID="0" objectID="1"][/Canvasio3DPro]

          Best Regards,
          Canvasio3D Support

      34. Antonella 15. June 2016 at 13:00 - Reply

        Hello, I have some questions about the plugin:
        I’m not able to limit the number of sub-models that I can insert on a basic model: all the basic models are visibile in first thumbnail box and the user can actually match any sub model to any basic model.
        I have already tried to assign different categories to basic models and sub models (as seen in tutorial), but it doesn’t work.
        Sometimes this situation generates overlays (different sub-models on a same basic model or different basic models in the same frame, with wrong position).
        How can I fix this ?
        Is it possible to display different configurators for different pages? I need to have ONE configurator for each page of the website.
        Is it possible also to limit the displayed sub-models by showing only those for the selected basic models?
        thank you very much! Hope everything is clear 🙂

        • Admin 16. June 2016 at 13:02 - Reply

          Hello Antonella,

          thank you for your message.

          We work on an update and we release in the next time some video tutorials e.g. to show how the categorie- and sub model functions works.

          If you like, send us your website / url to: and we look for the problems.

          Best regrads,
          Canvasio3D Support

      35. Alexis 7. June 2016 at 18:59 - Reply

        Hi, thanks for your plugin. When I generate the shortcode on a single page or on WC page, I have a 4 arrows block displayed when I load the page, without any model… I have checked the template and model ID and it is the correct one I enter in the shortcode. Would you know why the model isn’t displaying on the page?

        • Admin 7. June 2016 at 19:09 - Reply

          Hello Alexis,

          thank you for your question.

          To solve this problem need we more informations. So, if you want, send us the URL from your website with a test page to:

          Best Regards,
          Canvasio3D Support

      36. Daniel 28. May 2016 at 20:56 - Reply

        Thanks for your response to my question. I downloaded the canvasio 3d pro demo version to see if it will work for my store. Are you able to add an anchor point option to a sub-model? That way you can connect sub-models to other sub-models. I don’t know how difficult this would be, but I just wanted to throw that out there. In order for this plug-in to work for me, I would need to be able to connect sub-models to other sub-models. Otherwise, great plug-in! Thanks!

        • Admin 30. May 2016 at 13:41 - Reply

          Hello Daniel,

          a function to connect sub-models to other is indeed possible, but it is also a little complicated and very special.

          Best Regards,
          Canvasio3D Support

      37. Daniel 28. May 2016 at 17:48 - Reply


        I had a quick question for you about Canvasio 3D Pro’s Docking System to connect different elements of an item. In your example, you show that a customer can choose two things: the type of ring and a gemstone. Can a third element be added? For example, using the ring example, is it possible to include a third model type such as another gemstone alongside the first gemstone?

        I hope that was understandable. Thank you for your help! The plug-in looks awesome, and if three elements can be connected through the Docking System, that would be fantastic!

        • Admin 28. May 2016 at 18:06 - Reply

          Hello Daniel,

          thank you for your interest on the Canvasio3D Pro Plugin. In the aktuelle version can a customer only one 3D-Model connect to a Basic 3D-Model like a ring.

          Best Regards,
          Canvasio3D Support

      38. Ifredo 20. February 2016 at 17:15 - Reply

        Great module ! I had just decided to move away from wordpress (tired of attacks on the server) but this is really cool !
        Is it possible to create an “automatic” slide show rotating through a series of models ? Not sure how that would affect memory usage on the client ?

        • Admin 22. February 2016 at 16:36 - Reply

          Hello Ifredo,

          thank you for your question.

          At this time is it not bossible for a slide show of 3D-Models, because this needs many system memory and long transfer time to a device.

      39. David 15. January 2016 at 4:41 - Reply

        I tried embedding the 3D through my Visual Composed it appears to work but it i messing up the layout of page to full wide layout. if you look at the other pages they all differ from this page. I would love to buy this if you can ensure me that it will not mess up my layout.

        • Admin 15. January 2016 at 7:10 - Reply

          Hello David,

          thank your for your comment.

          Sometimes can it come to a conflict between Canvasio3D Pro and the WordPress theme. In the last Version 1.7.2 is this problem minimized. So if you like, try this Version and you can send us a Screenshot of the layout from your website, where Canvasio3D Pro runs.

          Best Regards,
          Canvasio3D Support

      40. Miha 6. November 2015 at 15:41 - Reply

        for a client of mine I would like to make online drum set configurator. I would like to know if your solution suports configuring cca 10 objects at a same time.
        Lets say 10 3D patrs that user can add or replace and later rotate? If yes in what format should this 3D parts be?

        Thank you

        Miha Deu

        • Admin 19. December 2015 at 7:21 - Reply

          Hello Miha,

          thank you for your comment. (The comments function now work 🙂

          Canvasio3D Pro has no functions to show more than one 3D-Model on one page.

          But if you like, you can try our free plugin Canvasio3D Light, that shows up to 50 3D-Models. The format here is: .obj & .mtl (wavefront) or .stl

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